Flicket is the ticketing engine behind thousands of global events, selling over 500 million tickets and more than doubling its client base year on year. As Principal Designer I improved the speed and quality of what we built, crafting a lean design system and developer-friendly processes.
Geckoboard helps teams focus on vital business metrics. Such as how their sales are performing, or how busy their customer support team are. A key project was improving the set up experience for first time users. Rethinking difficult workflows and crafting useful templates.
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Over 1 million businesses rely on Xero to track their finances. At Xero I led the end-to-end redesign of their financial reporting tools, designing a template editor that allows accountants to output custom reports in seconds, not hours.
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Early in my career, at Mitsubishi Electric (2011–12), I delivered a full redesign of the New Zealand marketing website. The styling has dated, but the research, information architecture and plain-language content still hold up.
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In 2010, for my Masters degree at Massey University, I explored how to make constructive use of people’s urge for creative expression. I adopted user centred design methodologies to conduct research and develop ideas. I interviewed participants, ran case studies, generated personas, and tested prototypes. The final product was an online platform to help run collaborative art projects.
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